gb baji's Privacy Policy
Your personal information is a valuable asset to us. This policy explains in detail how gb baji collects your information, why it is used, who it is shared with, and how it is kept secure.
Table of Contents
Introduction and Scope
gb baji is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") explains what information we collect about you when you use the gb-baji.cam website, create an account, play games, or contact our support team, and what we do with that information.
This Policy should be read alongside gb baji's Terms and Conditions, which set out the overall terms of service use. Together, these two documents form the basis of our legal relationship with you.
By using this website or registering an account, you consent to the processing of your personal information under the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services.
Types of Information Collected
2.1 Identity Information
For account registration and management, we collect the following identity information:
- Full name (as per National ID card or passport)
- Date of birth
- National ID card number or passport number
- Email address
- Mobile number
- Residential address
2.2 Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket or Upay mobile banking number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Withdrawal request details
The minimum limit for financial transactions is ৳200 (deposit) and ৳800 (withdrawal).
2.3 Technical and Device Information
To ensure the security and proper functioning of the platform, we collect:
- IP address
- Browser type and version
- Device operating system
- Cookies and session data
- Login time and date
- Page visit information and navigation patterns
2.4 Gaming Activity Information
To ensure responsible gaming and improve service quality, we record:
- Play history and betting patterns
- Win and loss amounts
- Session length and activity time
- Bonus claim history
- VIP tier achievement information
How Information Is Collected
3.1 Information You Provide Directly
When you create an account on gb baji, complete identity verification (KYC), make a deposit or withdrawal, or contact our support team via live chat or email, you provide information to us directly. This type of information is given voluntarily and is necessary to keep the service active.
3.2 Automatically Collected Information
Some information is collected automatically when you browse our website, play games, or use the app. This includes your device information, IP address, browsing behaviour, and preferences stored via cookies.
3.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes receive information from third-party verification organisations or payment processors. This information is used only for security-related purposes and is cross-checked against the information you have provided.
Purpose of Using Information
gb baji uses your information for the following specific purposes:
- Account Management: To create and maintain your account, verify your identity, recover passwords, and ensure login security.
- Processing Financial Transactions: To complete your deposit and withdrawal requests smoothly and to keep transaction records. Withdrawal processing typically takes between 30 minutes and 3 hours.
- Security and Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
- Customer Support: To resolve your issues quickly via live chat or email and to handle complaints.
- Bonuses and Promotions: To determine your bonus eligibility, verify that wagering requirements are met, and assign VIP tiers.
- Responsible Gaming: To monitor your playing behaviour, identify unusual patterns, and take steps to prevent problematic gaming.
- Service Improvement: To analyse user experience and improve the platform, and to plan new features.
- Communications: To send important service notices, security alerts, and account updates.
Sharing and Disclosure of Information
5.1 Service Partners
gb baji works with certain trusted third parties to provide specific services. These partners include payment processors, identity verification services, and technology infrastructure providers. All such partners are bound by strict confidentiality agreements and may only use your information for their designated tasks.
5.2 Legal Obligations
We may disclose your information to meet legal requirements, such as:
- Court orders or lawful requests from law enforcement agencies
- Compliance with Anti-Money Laundering (AML) regulations
- Assisting in investigations into serious fraud
- Protecting the rights of ourselves or other users
5.3 Business Transfers
In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new owner. In such cases, the terms of this Privacy Policy will continue to apply and you will be notified in advance.
5.4 What Will Never Happen
gb baji will never:
- Sell your information to third parties
- Share information with other organisations for marketing purposes without your consent
- Disclose financial information to unnecessary parties
Data Retention and Deletion
6.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, we may keep certain information for a set period for the following reasons:
- To meet legal obligations (generally up to 5 years)
- To retain records of financial transactions
- To keep as evidence for resolving disputes or claims
6.2 Data Deletion Requests
Where there is no legal obligation to retain it, you may request that your personal information be deleted. Processing this request may take some time, and certain information may be retained for legal requirements. To request deletion of your information, please contact our support team.
6.3 Data Security Measures
To keep your information secure, gb baji uses industry-leading security measures:
- SSL (Secure Sockets Layer) encrypted data transmission
- Sensitive information stored in encrypted form in the database
- Restricted staff access to information (on a need-to-know basis)
- Regular security assessments and audits
- Active monitoring for suspicious activity
Cookies and Tracking
7.1 What Cookies Are and Why They Are Used
Cookies are small data files stored on your device. gb baji uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your language preferences and other settings.
- Analytics Cookies: To understand site usage and help improve the service.
7.2 Controlling Cookies
You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some site functions to not work properly, such as maintaining your login session.
We do not use third-party tracking pixels or cross-site tracking.
Minors' Privacy
gb baji's services are only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Date of birth is verified at the time of account registration and age is also confirmed during the subsequent identity verification process.
If we become aware that a minor's information has entered our system, that account will be closed immediately and the related information will be deleted. Ensuring responsible gaming is one of our primary responsibilities.
Your Rights
As a registered member of gb baji, you have the following rights over your own information:
To exercise these rights, contact our customer service team directly. We generally process all requests within a reasonable time.
To learn more about gb baji, you can visit our About Us page, which has information about the platform's background and values.
Policy Changes
gb baji may update this privacy policy from time to time. This policy may be revised when new services are introduced, laws change, or there are changes to our operations.
If there are significant changes, we will notify you via your registered email or through a notice on the platform. If you continue using the service after the changes, it will be considered that you have accepted the updated policy.
Each version will include a "Last Revised" date at the top of the page. If you have any questions about a previous version, please contact us.
For all general questions and answers, visit the FAQ section, which also includes common questions about privacy and security.
Contact
Privacy-Related Inquiries
If you have any questions about this privacy policy, wish to make a data-related request, or want to raise any concerns, contact us through any of the following channels.
Seven days a week, 24 hours a day — support available in Bengali and English.
[email protected]